All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email with additional information.
***** Perfect ! It is always handy to have a spare. Thank you !
I am not crazy about the lid. You CANNOT remove the black part to clean underneath it. Coffee/tea gets stuck in there. It just becomes a bed for Bacteria growth. I love the cup. It keeps the liquids hot. But you need it more like the Yeti cup, where the black magnet is removable to wash. I only use it without the top
I would have given this more stars, but the only reason I bought a replacement lid was because the lid broke on the cup I ordered the minute I pulled it out of the package and tried to take the lid off. I tried to contact customer service to see if they would replace it, but no one would even contact me back. I love the Chosen, but it was kind of upsetting that I didn’t even get a response.
I know this is my fault but I accidentally ordered the wrong lid and emailed the email on the site twice to see if there was any way I could send it back for the smaller one and still haven’t received a reply. This was about a week or two ago. So for now I have a lid that doesn’t fit any of my cups and have to order a new one (the smaller size).
The design needs to improve so the slide is removable and better to clean beneath. As it is a new one has to be ordered to ensure cleanliness.