Frequently Asked Questions

When will my order arrive?

While our order processing times are back on track, our third-party shipping partners continue to experience challenges in certain parts of the country due to COVID-19 and a high volume of deliveries during the holiday season. As a result, please be advised that your order may experience a delay of approximately 6-14 business days or more from the date your order is placed. Unfortunately, this is out of our control, but we know they are doing their best to get shipments delivered as quickly as possible! As usual, you are able to track your package using the link provided in your shipping confirmation email.

Do you ship internationally?

Yes we do! 

We are happy to announce that we are shipping internationally to ALL countries!

Taxes, duties, or fees that are applied by your country are the responsibility of the receiver.  We offer a prepaid service through Avalara, where all taxes, duties, fees and shipping costs are prepaid EXCEPT in Canada.  We are working on a solution and are hoping to provide this service to our loyal Canadian followers in the near future.

When will my order be shipped?/I have not received a shipping confirmation.

All orders aim to ship within 3-5 business days of your order placement. Our business days are Monday-Friday, and we observe all holidays. You will receive an email when your order is processed, and you will receive another email when your order ships. Not seeing any emails? Search your email for messages from ‚Äú‚Ä̬†

Can I edit my order?

At this time, we are unable to modify orders once they‚Äôre placed. However,if the order hasn‚Äôt shipped, we can try to cancel. To cancel your order, please click here and list the¬†subject as ‚ÄúCANCEL ORDER‚ÄĚ and we will do our best to cancel before your order ships.

Does my order ship with UPS or USPS?

We utilize both UPS (UPS Mail Innovations) and USPS, depending on which carrier is best for your address. Your tracking number will reflect the carrier accordingly.

Can I return or exchange?

We get it. Sometimes you do everything you can to make sure you get what you want/need, and it just doesn’t meet your expectations. Click here and enter your order number and zip code to begin an exchange or return. Please be aware that exchanges and returns must be initiated within 30 days of purchasing to be eligible.

What if The Chosen Factory messed up my order?

It’s rare, but if we sent the wrong item(s), please begin an exchange by clicking here and entering your order number and zip code. We’ll take care of you!

Do you ever have discounts?

Yes! Make sure you follow The Chosen, on social media and join our livestreams for limited-time discount offers. Also, director Dallas Jenkins sends occasional discounts through a community text thread. Send a text to (214) 239-1527, and you’ll be added to the community. 

How can I get the discount from a livestream?

Our livestream discounts and discount codes are only available during and for a very short time after livestreams. If you missed out, catch our next livestream to see what sweet discount(s) we offer next!

Can you help with sizing?

We’d love to send our costumers to help you out, but the next best thing is to grab a shirt with a fit you like, lay it flat, and measure side to side just underneath where the sleeve connects to the body of the shirt. Compare that measurement to the WIDTH measurements on our size charts. 

What if my DVD or Blu-ray isn't working?

Sometimes the issue can be solved with some troubleshooting, so¬†click¬†here¬†and list the subject as¬†‚ÄúDISC NOT WORKING.‚ÄĚ Describe exactly what‚Äôs happening, so we can work with you and determine whether a new product is necessary.

Do you offer bulk discounts?

Yes! Check out our bundles. If you don‚Äôt see what you‚Äôre looking for, please¬†click¬†here¬†and list the¬†subject¬†as ‚ÄúBULK DISCOUNT‚ÄĚ to tell us what you‚Äôre looking to purchase and how many of each item you'd like. Please note, a 30 piece minimum of the exact same item (for apparel, this means the exact same style and size) is required for bulk discounts.

How else can I support The Chosen?

Thanks for the support! You can ‚Äúpay it forward‚ÄĚ at¬†

Still have questions?